DELIVERY & RETURNS

Delivery Policy

Postage and Packing: As part of our aim to offer you the best possible value,we have kept our P&P at 2009 prices! That's a flat rate of £3.95 per order for all silk and silver orders sent within the UK. Your order should arrive within 7 working days and may require a signature on receipt. Please contact us on 01799 551103 should you need your gift sooner that this and we can arrange for Special Delivery.

IF YOU WISH TO ARRANGE AN ALTERNATIVE DELIVERY ADDRESS, PLEASE CONTACT US DIRECT.

Express Delivery for Priority Orders:
At present we do not offer a standard "Express Delivery". However, if you should need your purchase in a hurry, please contact us direct (see Contact Us).

Overseas:
If you wish to have your purchase delivered outside of the United Kingdom, please contact us direct so we can discuss your requirements with you.


Cancellation Policy

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 24hrs to ensure cancellation. Please send contact us with details of your order including the reference code. We will get back to you with 48hours to confirm the cancellation, any payments made by you will be refunded within 30 days.


Refunds / Returns Policy

If you are not happy for any reason with your purchase, we will be happy to replace or refund the item. Simply return the item to us within 14 days in its original packaging and condition, together with proof of purchase and the return slip stating the reason why you are dissatisfied. The postage and packing charge is non-refundable. The goods remain your responsibility until they have been received by us. For this reason, we strongly recommend that you send it by recorded post and that adequate packaging is used. Seres Gifts Limited will not accept any responsibility for any consequential loss, damage or expenses however caused.

For hygiene reasons, we are unable to refund earrings.

Please return items to:
Seres Gifts
Brook House,
Hill Green,
Clavering, Saffron Walden,
Essex, CB11 4QS

If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will call will inform you as soon as we can to and offer you a refund or suggest an alternative. All dates quote for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (Whether direct or indirect) for delivery at any time other than the estimated date for delivery.

Currently at Seres Gifts we are only operating within the UK in £'s sterling.


Payment and Taxes

We accept online payment in a secure environment by credit card or debit card. We currently accept Visa, Mastercard, Delta, Maestro, Solo & American Express.


Conformity of Goods

We have made every possible effort to ensure that the description and specification of items on our shop website are correct at the time of going to press. Our prices are valid as of 30 January 2012. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.


Errors and Omissions

We have made every effort to ensure that our prices are correct but if we have made an error we reserve the right to refuse a sale. If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.